Terms & Conditions

Last updated: [July 2026]

Welcome to Furnishor. These Terms & Conditions explain the terms that apply when you browse our website or purchase products from us. By using our website or placing an order, you agree to these terms.

Please read these Terms & Conditions carefully before placing an order. Nothing in these terms affects your statutory rights as a consumer.

1. About Furnishor

This website is operated by [Furnishor],

Please replace the information above with your exact legal business details before publishing this page.

2. Using Our Website

You may use the Furnishor website for lawful purposes only. You must not use the website in a way that could damage, disable, overburden or interfere with the operation or security of the website.

We reserve the right to update, suspend or withdraw parts of the website where reasonably necessary, including for maintenance, security or technical reasons.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials and specifications are accurate and up to date.

However, colours may appear slightly different depending on your device, screen settings and lighting conditions. Minor variations in appearance, texture or finish may also occur between products.

Please check the product page carefully before ordering, particularly the dimensions, available options, materials, mattress specifications, storage options and assembly requirements.

4. Product Availability

All products are subject to availability. Where an item becomes unavailable after an order has been placed, we will contact you and explain the available options.

Where we are unable to fulfil an order, we will provide an appropriate refund for any payment already made for the affected product.

5. Prices

Product prices are displayed on the relevant product page. We take reasonable care to ensure that prices are accurate.

Delivery charges, where applicable, will be displayed during the ordering process or stated on the relevant product page.

Promotional prices and discounts may be subject to specific terms, availability and promotional periods. Any applicable conditions will be displayed with the relevant offer.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.

After placing an order, you should receive an order confirmation using the contact details provided during checkout.

An order confirmation acknowledges receipt of your order. It does not necessarily mean that your order has been accepted if we subsequently identify an issue with availability, pricing or another material error.

7. Payment

Payment must be made using one of the payment methods available at checkout.

Your order may not be processed until the required payment has been successfully authorised or received.

We do not knowingly store complete payment card details on our own systems where payment is processed by an authorised third-party payment provider.

8. Delivery

Delivery availability, costs and estimated delivery times may vary depending on the product and delivery address.

Any delivery estimate provided is an estimate and may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, transport disruption or other unforeseen events.

Please ensure that the delivery address and contact information provided during checkout are accurate.

Before ordering large furniture, customers should check that the product will fit through relevant entrances, doors, hallways, stairways and other access points.

9. Delivery of Large Furniture

Some furniture products are large or heavy and may require more than one person to move or assemble safely.

Customers are responsible for ensuring that suitable access is available at the delivery address.

If you have concerns about access, please contact us before placing your order.

10. Inspection on Delivery

We recommend checking your furniture as soon as reasonably possible after delivery.

If your product arrives damaged or you believe you have received the wrong item, please contact us promptly and provide your order details together with clear photographs where appropriate.

Reporting damage promptly helps us investigate the issue and arrange the appropriate resolution.

11. Assembly

Some furniture products require assembly. Assembly requirements vary by product and are stated on the relevant product page where applicable.

Customers should follow all supplied assembly instructions carefully. Where a product is large or heavy, we recommend using appropriate assistance during assembly.

12. Cancellations and Returns

If you purchase goods online as a consumer, you may have cancellation and return rights under applicable UK consumer legislation, including the Consumer Contracts Regulations 2013.

Where the statutory cancellation right applies, customers generally have 14 days from the day after receiving the goods to notify the trader that they wish to cancel, followed by a further period in which to return the goods. Certain statutory exceptions can apply.

Please see our Returns Policy for the procedure, applicable conditions and any product-specific information.

Nothing in our Returns Policy or these Terms & Conditions limits your statutory rights.

13. Faulty, Damaged or Misdescribed Products

If a product is faulty, damaged, not as described or does not meet the requirements of applicable consumer law, you may have statutory rights to a repair, replacement, price reduction or refund depending on the circumstances.

Please contact us as soon as possible if you believe that there is a problem with your order so that we can investigate and provide an appropriate resolution.

Our terms do not remove or restrict rights that you have under applicable consumer law.

14. Mattresses and Hygiene Products

Some mattresses and other products may be subject to specific conditions relating to hygiene, packaging or seals.

Please check the individual product information and our Returns Policy before opening or using a mattress.

Nothing in these terms affects statutory rights relating to faulty, damaged or misdescribed goods.

15. Custom or Made-to-Order Products

Where a product is made specifically to your requirements or is personalised, cancellation and return rights may differ where the law provides an applicable exception.

Any applicable restrictions will be clearly explained before you place an order.

16. Product Reviews

Customers may be invited to leave reviews about products and their experience with Furnishor.

Reviews should be genuine and based on the customer’s actual experience. We may remove content that is unlawful, abusive, defamatory, misleading, promotional or unrelated to the product or service.

We do not knowingly publish fabricated customer reviews or create reviews that falsely represent customer experiences.

17. Intellectual Property

Unless otherwise stated, the content of the Furnishor website, including text, photographs, graphics, logos, product descriptions, designs and other materials, is owned by or licensed to Furnishor.

You may not reproduce, copy, distribute, modify or commercially exploit website content without our prior written permission, except where permitted by law.

18. Website Content and Errors

We aim to keep the information on our website accurate and current. Occasionally, errors may occur, including typographical errors, pricing errors or incorrect product information.

Where an obvious error affects an order, we may contact you to explain the issue and discuss the available options.

19. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these terms limits your statutory consumer rights or liability for matters that cannot legally be excluded or limited.

20. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, transport disruption, strikes, shortages, government restrictions, technical failures or other unforeseen circumstances.

Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

21. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store and protect your personal information.

22. Complaints

If you are unhappy with your order or our service, please contact us first so that we can investigate your concerns and try to resolve them.

When contacting us, please provide your name, order number where applicable and details of the issue.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services or legal requirements.

The version published on this website will apply from the date stated at the beginning of the page, subject to applicable law.

24. Governing Law

These Terms & Conditions are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer rights that apply to your purchase.